These terms govern your use of the A-TaSA application, published by ATASA Group, in Benin. By continuing, you agree to be bound by these terms.
A-TaSA is an application published by ATASA Group in Benin. It connects customers with drivers and couriers whose files have been verified. Services offered: - VTC — on-demand rides, for yourself or for someone close to you - Delivery — sending parcels and documents - Carpooling — shared trips between cities By using the application, you accept these Terms of Service.
The A-TaSA platform is published and operated by ATASA Group, Société à responsabilité limitée (SARL), registered with the Cotonou Trade and Personal Property Credit Register under RCCM number RB/CO/26 B 43301 and identified under IFU number 1200901598609, with its registered office located at [ADRESSE DU SIÈGE À COMPLÉTER].
- You must be at least 18 years old and have a valid Beninese phone number (+229). - Your account is created once the code received by SMS is verified. A personal PIN then protects your sign-ins. - You are responsible for keeping your phone, codes and PIN confidential. - An account created with false information may be suspended without notice. - You can delete your account at any time from your profile.
- VTC: the estimated price is shown before you order. - Carpooling: each passenger's price is calculated from the distance they actually travel, so it is not known in advance. - Delivery: the recipient receives a handover code, which the courier asks for to confirm the delivery. - Services may be closed at night, according to the hours shown in the application.
Payment: in cash, by Mobile Money or with your A-TaSA wallet, depending on the options offered for each service. Prices are in CFA francs. Cancellation: - Free as long as no driver has accepted your request, then for a short time after acceptance. - After that, cancellation fees may apply, according to the rates shown in the application. Unpaid fees may be deducted from your A-TaSA wallet or requested on a later order. Refund: when a ride or delivery does not take place (no driver or courier found, cancellation by the professional), the amount paid online is refunded to your A-TaSA wallet.
- Drivers and couriers are activated only after their file has been verified (identity, licence, vehicle). - Every ride is tracked in real time by GPS. - During a ride, an SOS button and sharing your trip with people close to you are available. In an emergency, first contact the competent authorities, then our customer service.
- Respect drivers, couriers and their vehicles - Be at the pick-up point and give precise addresses - Do not cancel abusively or repeatedly - Do not use the application for unlawful purposes (including prohibited parcels) Any disrespectful or fraudulent behaviour may lead to suspension of the account.
Data used: identity (name, phone, email), GPS position while using the application, history of your rides and deliveries. Your position is used to find a nearby driver or courier, calculate routes and track the ride. It is shared with the professional serving you, only for the duration of the service. Your data is never sold. You can ask to access, correct or delete it by contacting customer service.
Customer service (booking, ride, delivery, payment): Phone: 01 62 15 09 09 Technical support (account, application): Phone: 01 47 61 09 09 Email: contact@a-tasa.com Website: atasa.com Support is available Monday to Friday, 9:30 a.m. to 5 p.m. Complaints are handled as quickly as possible.
A-TaSA may change these terms. Any significant change is notified in the application; continuing to use it constitutes acceptance. These terms are governed by the law of the Republic of Benin. Any dispute falls under the competent court of Cotonou. © 2026 ATASA Group — Cotonou, Republic of Benin. All rights reserved.
Dernière mise à jour : October 2026 · A-TaSA
